A Shop Press ode to the unsung heroes taking calls, keys, and credit cards.
A day in the life of a service writer (VIDEO)
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The easiest way to remove a cotter pin (VIDEO)
If you’re using needle-nose pliers like I did for years, there’s a better way.
How to fix a Ford cupholder for almost free
The in-dash cup holder on certain late ’90s to early 2000s F-150s, Expeditions and Navigators tends to break, but it’s easy to repair.
The other “Phillips” head screwdriver you might not know about
Not every Phillips head fastener is a Phillips head fastener. If you don’t know about Japanese Industrial Standard, now you’ll know.
In defense of the beam-style torque wrench
Beam-types have a few advantages that keep them relevant. If your arsenal doesn’t include one, you might want to think about acquiring one.
A simple tip for burping a radiator
I learned a trick from an old racer that works real well to bleed that rarely leaves me repeating my work.
7 low-tech tips to help bleed difficult brakes
Bleeding brakes is one of those jobs most of us know how to do, but when a hard-to-bleed system pops up, experienced techs have a few additional tricks up their sleeves to help get the job done.
Why service writers should always charge a diag fee – and let techs earn it
Vehicle diagnosis is no walk in the park. Proper diagnosis is critical and difficult, and it shouldn’t be done without doing the work.
Choosing the right oil filter’s more complicated than you think
Installing an old-fashioned filter on a modern vehicle because that’s what’s in stock may not be the best course of action.
The Toyota Tacoma just doesn’t make sense any more
Hordes of man-bunned millennials and newly-minted softroaders probably just picked up their pitchforks and are calling for my blood.