Why you should use standard operating procedures for customer communications.

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Shop Press photographer Mike Apice recently visited Indiana, exploring the local scene and a few repair shops. Here’s a bit of what he saw behind his lens.
Understanding how voltage is used in an electrical circuit can help your troubleshooting.
You ARE accounting for them, right?
When plastic parts break, sometimes replacements can be prohibitively expensive or hard to find. Learn how to use a hot staple tool to salvage broken plastics for auto repairs and other projects.
Learn how stop drilling can help to prevent cracks from propagating with a little know-how and a drill.
Lemmy tries out the cheapest lab scope available on Amazon.
Coiled wire is a smart idea for adding service loops or mechanical strain relief on automotive electrical jobs or other projects.
What do you do when a part isn’t in an IPD/fiche?
Just because it says “DOT 4” on the bottle doesn’t mean it’s the correct DOT 4 for the vehicle.
The struggle is real for many of your customers.
Props to second place, too.
Are they C-clamps or G-clamps?
The truck and SUV have never been more prolific than they are today. Learn when to sell each type of these tires.
Removing old solder is a crucial part of preparing a component for a new soldered connection, and a desolder pump (often called a solder sucker) is the ideal tool for the job.
This surefire solution really stinks.
When placing an airbag on a workbench, which is the safest direction for it to face? We have the answer.
Your daily work is also a cruel automotive penalty.
Powerful tools—if you know how to use ‘em.
Smokin’ tires and smokin’ stacks!
You know what bump steer is. Where does it originate?