Customer satisfaction surveys should be clear, concise, and targeted.

Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
Do you lubricate the threads on spark plugs before installing them? Should you? Pete Meier explains the finer points of spark plug lube application for best results and OE service procedure compliance.
All four cylinders are below specification by about the same amount. After performing a wet compression test, values remained unchanged. What could cause this condition?
Did you know that a modern fuel injection system can fire off multiple sprays in the same time it takes for a spark to jump across a plug?
Technician A and Technician B are discussing ways to use fuel trim as a troubleshooting aid. Technician A says that fuel trims that are correcting for a lean condition at high RPM and load conditions indicates a problem in fuel delivery. Technician B says that this condition is caused by a vacuum leak.
Pete Meier explains how a dial indicator is necessary for a true wear check.
Technician A is diagnosing a misfire. He states that a misfire is caused by a fault in the ignition system and that new plugs and coils will repair the problem. Technician B says that a misfire is detected when the ECM detects a variation in crankshaft speed.
If you’re still using torque sticks and impact power to install lug nuts and lug bolts, it’s time to reconsider.
Patching a punctured tire is a common job, but are you up to date on the latest guidance for safe plug locations?
Need a smooth finish on a part you’re cleaning up with a file? Lemmy shows how draw filing can achieve a clean result with a totally different method of holding a traditional file.
Ever wonder why virtually all cars and trucks have glove boxes? A visionary woman and her little book about driving changed in-vehicle storage over a hundred years ago.