Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
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HOT OFF THE PRESS
PSA: Hood, Trunk, and Rear Hatch Lift Supports Need Inspection, Too
Don’t forget the “other” struts on a customer vehicle; they’re there for convenience and safety.
The smarter way to check electrical connection contacts (VIDEO)
Learn how properly sized test tools can take frustration out of the equation during electrical diagnostics.
Real Vampire Bites? Technicians, Watch Out!
Once bitten, twice shy.
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SHOP STUFF
Auto care news and advice you can use.
Electrical Trouble? Always Start with the Battery (VIDEO)
Don’t make a rookie mistake!
Protecting the Right to Race: What North Carolina’s HB 926 Means for Motorsports and the Automotive Industry
NC House Bill 926 introduces long-term protections for racetracks, shaping the future of motorsports and influencing the broader automotive landscape.
The Smarter Way to Apply Heat Shrink to an Electrical Connection (VIDEO)
Need to make a secure electrical connection or repair with heat shrink tubing on the outside?
Six Forgotten Electric and Hybrid Vehicles from the Not-So-Distant Past
EVs and hybrids that time forgot.
Electrical Connectors Can Be Confusing, But There’s an Easy Fix (VIDEO)
Don’t waste time with jumbled electrical connectors under the hood.
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SHOP STUFF
Auto care news and advice you can use.
The Future of the Trade Needs Us
It’s not just you. This job ain’t what it used to be.
Why are Muffin Tins in the Shop? (VIDEO)
Keeping track of small parts during a job can be tricky, but there’s a cheap and effective way to solve that problem.
Service Writing Tip: Justify Your Recommendations
Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Start Fasteners by Hand Before Using Power Tools (VIDEO)
Cross-threading or stripping a fastener can bring progress to a halt in an instant. Start by hand-threading fasteners.
The Frog That Ate a TV: A Tech’s Guide to the Plastic Hiding in Plain Sight
Every car you touch is full of it, but it’s not in any service manual. Here’s the working tech’s guide to plasticizers: why plastic goes soft, sticky, chalky, and cracked, what actually happens when you hit trim with a torch, and why your customer’s dash keeps fogging the windshield.
VIDEOS
Take a Step Back to Take a Step Forward (VIDEO)
Ever get up to your elbows in a diagnostic problem, only to wind up right where you started an hour later?
Harley Earl: The Designer Behind the Corvette, Tailfins, and Jet Era Concept Cars
As General Motors’ first design chief, Harley Earl transformed the automobile from a machine into a cultural icon.
How to Hang Onto a Tricky Nut or Bolt (VIDEO)
Having trouble hanging onto a nut or bolt with a socket?