If you have to have them in the shop, endeavor to make politics polite.
If you have to have them in the shop, endeavor to make politics polite.
Description Technician A says that "chirp" is the most common type of noise complaint customers bring to the shop. Technician B says that EPDM belts can be worn out yet pass a visual inspection. Who is correct?A) Technician AB) Technician BC) Both Technician A and BD)...
Ever try those safety glasses with yellow lenses that are supposed to improve your vision? It’s hard to tell if they really do anything, but the packaging usually has a lot to say about better contrast and depth perception, reduced glare, and less eye strain. (And...
Description When a Toyota Prius develops an exhaust leak or a coolant leak, the problems can be interrelated… and hard to diagnose. Dorman Training Center instructor Vince Manship explains the functions and failures of the Prius heat exchanger system.Related Videos
We’ve come a long way since the automotive impact detector was developed decades ago. One clever design used a metal ball in a tube that would move to complete a circuit during a collision. This rudimentary accelerometer proved that the idea of detecting a collision...
Description A vehicle equipped with a MacPherson strut suspension is in the shop for new tires and an alignment. The technician notes play in the left-side inner tie rod end. What should the technician tell the customer?A) The play will not affect the vehicle's...
Paying the mortgage (or the rent) on the bricks—the actual shop itself—is an expense. (A fixed cost, if you want to be particular.) But that building does more than keep your tools and techs dry. It provides room to work and house equipment. And if you’re like most...
Description A factory service manual gives you every spec, procedure, and diagram—stop guessing, start fixing smart.Related Videos
We’ve come a long way since the days of rubbing wooden blocks against a wagon wheel to slow down a carriage. Modern braking systems are amazingly effective at halting several thousand pounds in a safe, controlled manner. The most common automotive braking technique is...
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