Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Harmonic balancers – ASE practice questions (VIDEO)
A defective harmonic balancer can affect the accuracy of ignition timing readings or a defective harmonic balancer can damage the crank. Which technician is correct?
Easy tests for diesel exhaust fluid (DEF) contamination (VIDEO)
DEF is easy to contaminate, and fortunately, it’s also easy to test. Check to be sure that your customers’ DEF is up to spec with these simple tests.
Technicians vs. DIYers: How well can you gauge tire pressure? (VIDEO)
In this challenge, techs and DIYers get as close as possible to a target final pressure to see who’s got the best skills and strategies at the tire machine.
Separate gasket – ASE practice questions (VIDEO)
Which of the following is LEAST LIKELY to require a separate gasket for installation?
Can’t break that crank bolt loose? You need a crank socket (VIDEO)
Crank fasteners are often a real pain to remove. Mechanics with expensive impact wrenches and large breaker bars struggle to remove them—but there’s a better way.
EGR system – ASE practice questions (VIDEO)
Under what conditions would the EGR system be expected to be operational? We have the correct answer.
A low-tech favor you can perform for every customer (and yourself)
Break out your paint pen—you’re the service writer now!
ASE test prep requires more than sample questions (VIDEO)
Do you have a study guide to prepare for your ASE exams? Which parts of that study guide do you use the most? Dorman Training Center instructor Pete Meier explains.
The TPMS tool that pays for itself
Why wouldn’t your shop purchase a few of these?
Tapping V6 – ASE practice questions (VIDEO)
Two technicians are examining a tapping sound coming from a V6 engine. See who has the correct response about what’s causing the noise.
Buy once, cry once: Auto parts that are worth the extra cost (VIDEO)
We’ve all heard the expression “buy once, cry once,” and for some auto parts, those are words of wisdom. For others, it might be an unnecessary expense.
Making your own gaskets? Get a hollow punch set for pro results. (VIDEO)
When it is necessary to make your own gaskets, small bolt holes are often the trickiest features to cut.