Why you should use standard operating procedures for customer communications.
GARAGE GALLERY
Photo Gallery: Tate Automotive in Cross Plains, Tennessee
Through the generations, it’s changed into the family repair shop that is still a local meeting place in this one-stop-sign town an hour north of Nashville.
I was allowed access to anywhere I wanted, and initially it looked like a regular auto shop. But within minutes a stream of people just started to show up and share things about this little town and Tate Auto.
It’s not uncommon for relatives or neighbors to just walk in and share a story or catch up on the local happenings. The drug store just across the street has that same welcoming appearance. You’d swear it was from the 1950s with its wooden booths and working soda fountains.
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