Why you should use standard operating procedures for customer communications.
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Better ops with SOPs
Why you should use standard operating procedures for customer communications.
Why you should use standard operating procedures for customer communications.
Given how often Stephen King references cars in his books, it’s no surprise that he’s owned some classic cars himself, including a Cadillac El Dorado and a Lincoln Continental. But not all of the cars that he features in his books are of the killer variety: sometimes...
Like a clueless lumberjack who couldn’t see the forest for the trees, it took me longer than it should have to figure out the secret to Top Auto Center’s success. It was hiding in plain sight and sound in the overflowing lot of cars and trucks awaiting service, sale...
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If you’re a tech of a certain age, you’ll remember a time when a bead seating air tank was a somewhat exotic tool. Today, seating low-pro tires that have sidewalls resembling rubber bands is the norm and use of tools beyond the bead seater on the tire machine is the...
If you’re a vehicle owner or auto repair professional in the United States, odds are that you haven’t seen (or even used) rear fog lights on a vehicle. The vast majority of vehicles sold in the US do not include them, and in some cases, the feature is disabled or the...
For some reason, my grade school library had a subscription to “Hot Rod” magazine. My suspicion has always been that it was one of the few magazine subscriptions for boys my age that was acceptable to have in the school library. Nevertheless, I spent a lot of time in...
As a Gen Xer, I have a soft spot for the “Back to the Future” movies and, of course, the DMC DeLorean used in those movies. Then I learned of DeLorean Midwest, a shop based outside Chicago that specializes in—you guessed it—DeLoreans. Watch this video profile of...
You’ve likely heard of the psychological model called the five stages of grief. It’s used to describe the various emotions people might experience when dealing with a significant loss, and the the five stages of grief are commonly defined as denial, anger, bargaining,...
Dec 5, 2024 | 0 Comments
Why you should use standard operating procedures for customer communications.