Why you should use standard operating procedures for customer communications.
Read more from Eric Smith
Better ops with SOPs
Why you should use standard operating procedures for customer communications.
Why you should use standard operating procedures for customer communications.
Hello. My name is Lemmy, and I am guilty of throwing away brake rotor screws. At least I was guilty. I no longer commit this sin. You know the pieces I’m talking about. They’re the little screws with the huge heads that get boogered up when you try to remove them...
Description Do you have a toolbox ready to go for repairs on the road? What do you keep in it? Lemmy and Nick discuss the essential tools and supplies you’ll need to handle breakdowns, quick fixes, and other jobs miles away from your shop space.
As 2024 draws to a close, the Shop Press team assembled some of the most notable articles, videos, and more of the year. Our goal all along has been to provide a unique voice on a mix of topics that speaks to mechanics and the mechanically inclined like no other...
Most people in the auto parts industry look at putting parts on shelves or taking them off as busywork; something to be avoided. Goofing off or smoking a cigarette seems preferable. During my time slingin’ parts, however, I felt differently and still do. I asked a few...
During some recent work on an older SUV, I was absolutely fed up. I couldn’t take it anymore. I had just finished a fair bit of grinding and filing, and when I reached for my screwdriver to start installing some parts, I saw that the tool’s tip looked like the Wooly...
Disclaimer: I purchased this tool at full retail price at my own expense, with no compensation to write about the item. Most mechanics I know value tools that have either of the following characteristics: Useful, but from another industry (because it might be useful...
Horsepower is a strange measurement, isn’t it? Think about it. When was the last time you used a horse for any kind of work or travel? Like candlepower, the original horsepower attempted to express the output of a newer technology in comparison to its predecessor....
Instead of restoring vintage Czech cars made by Laurin & Klement (L&K), Stefan Ivanov sketches them. His desire to raise awareness of the brand in his home country of Bulgaria and abroad drove him to publish an illustrated history of L&K in 2019. Although...
Dec 5, 2024 | 0 Comments
Why you should use standard operating procedures for customer communications.