Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Read more from Mike Principato
Shop Profile: Top Auto Center
Just when you thought The Golden Rule was out of style, this independent repair shop and used car sales center proves otherwise.
So you want to restore a classic or build a kit car? Think twice.
Unless you’re a professional mechanic or a hardcore DIYer, I suggest you focus on building memories instead of a car.
I’ll gladly pay an independent shop more for a rush repair, and I’m not alone
Their emergency shouldn’t be yours unless they pay a premium to fix it.
A 3-minute video kept me from going ballistic over a $3,000 repair
Here’s 4 reasons you should consider putting them to work at your shop.
EPA emergency action allows nationwide summer sales of E15 gasoline
Get ready for an increase in fuel system corrosion repairs on older vehicles and small engines.
Right to Repair gains momentum in Maine
75,000 state residents agree that independent repair shops should have ready access to real-time vehicle data.
The worst cars are the best classrooms
They don’t build ‘em like they used to, and that’s a shame.
The best auto racing movies to convert non-racing fans
There are two kinds of people in the world: race fans and people who haven’t watched these movies.
The $2.5 million man: hire the right manager for your shop if you want to run with the big dogs
Starting a shop and managing it to the big leagues require very different skills. Odds are you don’t have both, and that’s okay.
A sheep at the wheel: what I learned at the Ford ST SUV Experience
My new Explorer ST goes like a scalded dog. Ford’s Performance Driving School taught me how to avoid getting bitten.
Want to get kids interested in trades? Start with their school science fair.
To inspire the next generation of service technicians and tradespeople, start by getting their hands off their phones and onto building something cool.