Why you should use standard operating procedures for customer communications.

Why you should use standard operating procedures for customer communications.
If you’re a tech of a certain age, you’ll remember a time when a bead seating air tank was a somewhat exotic tool. Today, seating low-pro tires that have sidewalls resembling rubber bands is the norm and use of tools beyond the bead seater on the tire machine is the...
If you’re a vehicle owner or auto repair professional in the United States, odds are that you haven’t seen (or even used) rear fog lights on a vehicle. The vast majority of vehicles sold in the US do not include them, and in some cases, the feature is disabled or the...
For some reason, my grade school library had a subscription to “Hot Rod” magazine. My suspicion has always been that it was one of the few magazine subscriptions for boys my age that was acceptable to have in the school library. Nevertheless, I spent a lot of time in...
As a Gen Xer, I have a soft spot for the “Back to the Future” movies and, of course, the DMC DeLorean used in those movies. Then I learned of DeLorean Midwest, a shop based outside Chicago that specializes in—you guessed it—DeLoreans. Watch this video profile of...
You’ve likely heard of the psychological model called the five stages of grief. It’s used to describe the various emotions people might experience when dealing with a significant loss, and the the five stages of grief are commonly defined as denial, anger, bargaining,...
The following four vehicles (which certainly are varied) all came to me for repair and I did not identify the root of their problems immediately. And that’s because I was staying stuck in my ways and not adapting to changing vehicles. Let’s examine. Situation One: A...
Hello. My name is Lemmy, and I am guilty of throwing away brake rotor screws. At least I was guilty. I no longer commit this sin. You know the pieces I’m talking about. They’re the little screws with the huge heads that get boogered up when you try to remove them...
Description Do you have a toolbox ready to go for repairs on the road? What do you keep in it? Lemmy and Nick discuss the essential tools and supplies you’ll need to handle breakdowns, quick fixes, and other jobs miles away from your shop space.
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