Customer satisfaction surveys should be clear, concise, and targeted.

Customer satisfaction surveys should be clear, concise, and targeted.
Recently, I had the opportunity to take my car to a body shop (it’s a long story). Once the work was done and I was checking out, the office manager mentioned to me that they would be sending me a customer satisfaction survey and encouraged me to fill it out. Then she...
Description Technician A has just completed a running compression test using a mechanical compression gauge. Technician B says that the test is used to check the volumetric efficiency of the engine. Technician A says that the higher-than-expected readings indicate a...
If you’re like me, you might cringe a little. More often than not, they’re hoping this magical procedure will fix some mysterious issue with their car. But let’s break it down: what is a tune-up, anyway? Most dictionaries describe a tune-up as “a general adjustment to...
Description Do you lubricate the threads on spark plugs before installing them? Should you? Pete Meier explains the finer points of spark plug lube application for best results and OE service procedure compliance.Related Videos
If you work in a shop (and if you’re reading this, chances are you do), you are undoubtedly familiar with brake cleaner. And, if you know the scent of brake cleaner, you probably know that using it is not great for your health if it comes in contact with your skin,...
Description Technician A has just completed a dry compression test of a four-cylinder engine. All four cylinders are below specification by about the same amount. After performing a wet compression test, values remained unchanged. What could cause this condition? A)...
Description With the variety of electronically controlled systems on a modern automobile, the days when a test light or simple voltmeter was enough to diagnose problems are long gone. Using a digital storage oscilloscope (DSO) can make troubleshooting faster and more...
Description Did you know that a modern fuel injection system can fire off multiple sprays in the same time it takes for a spark to jump across a plug? Pete Meier uses the precision of today’s GDI systems to illustrate the level of precision required to work on...
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