Why you should use standard operating procedures for customer communications.
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Why you should use standard operating procedures for customer communications.
For some reason, my grade school library had a subscription to “Hot Rod” magazine. My suspicion has always been that it was one of the few magazine subscriptions for boys my age that was acceptable to have in the school library. Nevertheless, I spent a lot of time in...
As a Gen Xer, I have a soft spot for the “Back to the Future” movies and, of course, the DMC DeLorean used in those movies. Then I learned of DeLorean Midwest, a shop based outside Chicago that specializes in—you guessed it—DeLoreans. Watch this video profile of...
You’ve likely heard of the psychological model called the five stages of grief. It’s used to describe the various emotions people might experience when dealing with a significant loss, and the the five stages of grief are commonly defined as denial, anger, bargaining,...
The following four vehicles (which certainly are varied) all came to me for repair and I did not identify the root of their problems immediately. And that’s because I was staying stuck in my ways and not adapting to changing vehicles. Let’s examine. Situation One: A...
Hello. My name is Lemmy, and I am guilty of throwing away brake rotor screws. At least I was guilty. I no longer commit this sin. You know the pieces I’m talking about. They’re the little screws with the huge heads that get boogered up when you try to remove them...
Description Do you have a toolbox ready to go for repairs on the road? What do you keep in it? Lemmy and Nick discuss the essential tools and supplies you’ll need to handle breakdowns, quick fixes, and other jobs miles away from your shop space.
As 2024 draws to a close, the Shop Press team assembled some of the most notable articles, videos, and more of the year. Our goal all along has been to provide a unique voice on a mix of topics that speaks to mechanics and the mechanically inclined like no other...
Most people in the auto parts industry look at putting parts on shelves or taking them off as busywork; something to be avoided. Goofing off or smoking a cigarette seems preferable. During my time slingin’ parts, however, I felt differently and still do. I asked a few...
Dec 5, 2024 | 0 Comments
Why you should use standard operating procedures for customer communications.