Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Read more from Lemmy
Why sidewall styling is both worthless and wonderful for drivers and tire shops
The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.
Exhaust tips: three ways to fine-tune your method
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.
Four not-so-obvious ways grease can come in handy
Lubricant? More like lubri-can. A very cheap staple of most shops, I’ve learned to use it in a few unconventional ways.
Three lessons from “Traffic: why we drive the way we do (and what it says about us)”
A textbook yields a few pearls of wisdom for those in the automotive biz.
The cheapest tool you can buy to turn more hours in a dead bay
Four reasons to buy a ½” breaker bar adapter.
Don’t let the grind of fixing cars wear down your love for ‘em
A local automotive event is the cure for whatever car doldrums you’re in.
Witness marks: your reassembly guide when the service manual isn’t enough
Examining the parts closely can yield valuable clues for putting a machine together.
The aggressive question you can ask that instantly calms a customer down
This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
A review of the last grease coupler you’ll ever need, the LockNLube
A strong endorsement, I know—but it’s that good.
Is perseverance in the service bay a feature or a bug?
The flat-rate system doesn’t reward tenacity.
Tool review: ICON 3/8” ratchet
I hate buying ratchets. Here’s what I think of my newest one, an ICON 56193.
What are the sockets and wrenches you can do without?
There are definitely useless sizes. Or are there?