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Should You Charge More When Dealing with Tire Sealant? (VIDEO)

Description Aerosolized tire sealant is widely available, and in some vehicles, it is used in place of a full-size spare. While this “tire repair in a can” might be the best solution in a jam, it creates a messy, stinky situation for a tech changing the tire for a...

An Ode to “Car Talk”

Back in the early aughts, I lived in the Washington, D.C. area for about nine years. Since my parents live in Pennsylvania, this necessitated many three-and-a-half-hour drives (as little as three, if I was lucky) back home for holidays or just a regular visit. At the...

Testing Battery State of Charge – ASE Practice Question (VIDEO)

Description Technician A and Technician B are discussing battery testing. Technician A says that an open circuit voltage of less than 10.5 volts indicates a bad battery. Technician B says that a reading of 12.5 volts indicates an 80% state of charge. Who is correct?A)...

PSA: Be Safe With Carburetor Cleaner, Too

Recently, I wrote about how brake cleaner can be hazardous if not used correctly, and how you should take safety precautions when using it. One of our readers had an insightful comment on the piece.Now, I think it’s debatable that carburetor cleaner is more hazardous...

The Real Meanings Behind OBD-II Diagnostic Trouble Codes (VIDEO)

Description When the check engine light (CEL) pops up and your OBD-II scan tool displays a code, that’s only the start of the diagnostic process. By breaking down the structures used to create DTCs, you can learn how to “decode” beyond the simple descriptions...

What’s Torque-to-Angle All About?

Torque-to-angle, also known as angle-torque or torque-plus-angle, is a fastening method that combines an initial torque application with a subsequent angular rotation to achieve precise bolt or fastener tension. This technique ensures consistent clamping force,...

Hybrid A/C Compressor Oil-ASE Practice Question (VIDEO)

Description Technician A is working on a hybrid vehicle’s air conditioning system that utilizes a high voltage electrical compressor. Technician B says that only the oil specified by the vehicle manufacturer should be used in the compressor. Technician A says PAG oil...

Troubleshooting a “No A/C Compressor Engagement” Fault

As the weather warms, more and more of your customers will be switching over their HVAC control settings to “max A/C”. If the system doesn’t respond by blowing that refreshing cool air into their faces, they will show up at your door to find out why. When faced with...

Boomerang business cards: a quick sales tip

by | Apr 21, 2022

My first job writing service was at a now-defunct Goodyear/Kelly-Springfield tire dealer. The way my commission was structured, I didn’t make very much money unless I sold a lot of tires. But when I sold a lot of tires, money came pouring in—my per-tire cut went up, and I also got a bonus on service I sold. It was very much a chicken-or-feathers-for-dinner scenario. One of the guys who showed me the ropes, Steve, taught me a trick I’ll pass along to you: the boomerang business card.

Simply, if Steve was going grocery shopping or to the mall or fishing, he’d park far away and walk to the place he was visiting. Invariably, a car or two would have worn or dry-rotted tires. Steve would slide a business card out of his pocket and stick it under the vehicle’s wiper blade.

A business card with a note under a car's wiper blade.

It only takes a moment, but a couple returning boomerangs can really augment your sales numbers. Photo by Lemmy.

I started taking that a step further and writing a little note on the back explaining what I saw, and maybe leave a little discount offer. (I could see this being effective for bodywork and windshields, too—anything where the part needing replacement is clearly visible.) Suddenly, just as Steve told me they would, my business cards started coming back—the boomerang. The best part was when a sale would come in on my day off; I was earning money when I wasn’t even in the shop!

It was just a little trick that Steve taught me, but it paid off in spades. Some months where I was “on the bubble” for sales, a boomerang or two would come back to me, and I could avoid that feathers dinner.

Give it a try—it’s not very expensive or difficult and is a great way to build a relationship that starts off with you looking out for someone, customer or not.

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