If you have to have them in the shop, endeavor to make politics polite.
Politics Ain’t Politic
read more
Politics Ain’t Politic
Red, blue, or green? You’ve pieced together the point of this article by now, no doubt. This will not be a piece that risks raising the hackles of those who are deeply political. That’s not because you’re encouraged to avoid the topic, but instead, to do what makes...
Put the Second Floor to Work
Paying the mortgage (or the rent) on the bricks—the actual shop itself—is an expense. (A fixed cost, if you want to be particular.) But that building does more than keep your tools and techs dry. It provides room to work and house equipment. And if you’re like most...
Writers, Print Vehicle Service Histories for Every Vehicle
The fellas who taught me to write service were arguably some of the best I’ve seen do the job. They had all sorts of tricks up their sleeves, like the boomerang business cards you’ve read about before. Today, I’d like to share another tip my friend Sam gave me. It...
Service Writers: Don’t Leave Your Greatest Diag Tool in the Shop
Today’s piece starts with a one-question quiz that’s not a trick question: in your shop, what is your best diagnostic tool? It’s not a meter or a scan tool or a stethoscope, though those all are handy items to have nearby. It’s your technician. And as much as leaving...
Back Away from the Wrenches
Today’s article is more of a philosophical one than a pragmatic one. You see, we’re in the business of buying and reselling auto parts, servicing automobiles, and getting paid for our efforts. But as automotive professionals, we merely delay the inevitable. The...