A practical approach to auto repair shop management.
Mastering the Numbers
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Give your customers extra grease
I’ve mentioned the easy business you can score by offering to perform trailer service for customers that pull. When doing a job not long ago, someone asked me why I was adding lubricant to the dust caps. It’s a fair question. When getting into bearings, I know I’m...
This tungsten scraper is my new favorite tool.
Disclaimer: I purchased this tool at full retail price at my own expense, with no compensation to write about the item. I was watching a video the other day of Eric O. at South Main Auto replacing a manifold on a Pentastar. We have a little experience with that here...
Diagnostics case study: don’t overcomplicate things
A vehicle recently came to me that made me feel pretty terrible. The customer was not happy, and I know for a fact the shop lost money on the job, so presumably they were unhappy, too. The vehicle—and scenario—seemed ripe for a quick story, because there were so many...
How to get a little more (temporary) performance out of your air impact gun
I would like to start this article off by mentioning that yes, I know air impacts are slowly going out of style—which is exactly why you might want to keep this tip in the back of your head. Parts availability can be a challenge for some old impact wrenches, and even...
The only two mistakes you can make on your first timing belt job (and why you shouldn’t worry about them)
Recently a friend of mine, a heavy-duty truck mechanic, asked if I’d help him replace the timing belt on his car. He’s an experienced wrench but this job left him wanting guidance, knowing the high stakes if something went amiss. I agreed, of course, and it got me...