Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Five tips for servicing cartridge-style oil filters
The oil change is supposed to be simple, right? And while the service guide is always your guide, there are a few things that pertain to servicing vehicles equipped with cartridge-style oil filters that aren’t always covered as well as they could be....
The cheapest tool you can buy to turn more hours in a dead bay
I feel silly admitting it, but I didn’t know what a breaker bar adapter was for a long time. When I learned what it was and what it does, I immediately thought that the tool was useless. Then I changed my mind. Lemme tell you why. Just in case you don’t know what a...
A cheap bore scope is your best friend for prepurchase inspections
As the strong used car market continues, prepurchase inspections (PPIs) are an increasingly valuable resource for buyers seeking top-notch buys in a competitive market. The good news? While car values soared over the last few years, prices of borescopes (also called...
Torque wrench vs. torque stick for installing wheels (VIDEO)
Torque wrench vs. torque stick for installing wheels (VIDEO) How to test for blown fuses in a car or truck | Fast and easy method Description What tools do you trust when installing wheels on a vehicle? The trusty torque wrench, or the straightforward torque sticks?...
Service writers vs. technicians (VIDEO)
Service writers vs. technicians (VIDEO) Description Familiar Dorman faces Chris and Lemmy are joined by a newcomer to Shop Press, Scott. The fellas discuss the ins and outs of the complicated relationship between service writers and technicians and examine a few of...