Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
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Real Vampire Bites? Technicians, Watch Out!
While investigating an intermittent headlight this week, I caught a glimpse of something that raised my hackles and had me reaching for my flashlight in a hurry. Lurking in the dark, behind the headlight housing, was that … a vampire tap? With a skinny black wire...
Electrical Trouble? Always Start with the Battery (VIDEO)
Electrical Trouble? Always Start with the Battery (VIDEO) Description Dorman Training Center instructor Pete Meier explains why any electrical diagnostic job should begin with a battery check. Don’t make a rookie mistake! Related Videos Electrical Trouble? Always...
The Smarter Way to Apply Heat Shrink to an Electrical Connection (VIDEO)
The Smarter Way to Apply Heat Shrink to an Electrical Connection (VIDEO) Description Need to make a secure electrical connection or repair with heat shrink tubing on the outside? A dab of dielectric grease in the right place can improve your connection’s protection....
Electrical Connectors Can Be Confusing, But There’s an Easy Fix (VIDEO)
Electrical Connectors Can Be Confusing, But There’s an Easy Fix (VIDEO) Description Don’t waste time with jumbled electrical connectors under the hood. Dorman Training Center instructor Pete Meier explains two tricks for keeping track of all those connections...
Why are Muffin Tins in the Shop? (VIDEO)
Why are Muffin Tins in the Shop? (VIDEO) Description Keeping track of small parts during a job can be tricky, but there’s a cheap and effective way to solve that problem. Old muffin tins are perfect for storing and labeling auto parts. (Just don’t mix up your “shop”...