Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
read more
Why are Muffin Tins in the Shop? (VIDEO)
Why are Muffin Tins in the Shop? (VIDEO) Description Keeping track of small parts during a job can be tricky, but there’s a cheap and effective way to solve that problem. Old muffin tins are perfect for storing and labeling auto parts. (Just don’t mix up your “shop”...
Start Fasteners by Hand Before Using Power Tools (VIDEO)
Start Fasteners by Hand Before Using Power Tools (VIDEO) Description Cordless power tools are stronger and more common than ever, and they help to speed up all kinds of automotive work. But cross-threading or stripping a fastener can bring progress to a halt in an...
The Frog That Ate a TV: A Tech’s Guide to the Plastic Hiding in Plain Sight
Years ago I was scrolling Reddit and stumbled onto one of the most oddball stories I’ve ever seen, and I was sure it was a joke. A guy had worked at a carnival that ran a game called “Frog Bog,” where you hammer a lever to catapult little rubber frogs onto moving lily...
Take a Step Back to Take a Step Forward (VIDEO)
Take a Step Back to Take a Step Forward (VIDEO) Description Ever get up to your elbows in a diagnostic problem, only to wind up right where you started an hour later? It may be time to take a step back to get fresh perspective. That way, you can reevaluate the problem...
How to Hang Onto a Tricky Nut or Bolt (VIDEO)
How to Hang Onto a Tricky Nut or Bolt (VIDEO) Description Having trouble hanging onto a nut or bolt, especially in a part of the vehicle with minimal access or tight corners? Try these tips and tricks for keeping fasteners where you want them during installation....