You don’t want to sell every job. Trust me.
When NOT selling helps business
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Diagnostics case study: don’t overcomplicate things
A vehicle recently came to me that made me feel pretty terrible. The customer was not happy, and I know for a fact the shop lost money on the job, so presumably they were unhappy, too. The vehicle—and scenario—seemed ripe for a quick story, because there were so many...
How to get a little more (temporary) performance out of your air impact gun
I would like to start this article off by mentioning that yes, I know air impacts are slowly going out of style—which is exactly why you might want to keep this tip in the back of your head. Parts availability can be a challenge for some old impact wrenches, and even...
The only two mistakes you can make on your first timing belt job (and why you shouldn’t worry about them)
Recently a friend of mine, a heavy-duty truck mechanic, asked if I’d help him replace the timing belt on his car. He’s an experienced wrench but this job left him wanting guidance, knowing the high stakes if something went amiss. I agreed, of course, and it got me...
Several tips to make brake line removal less of a headache
“Got a seven-foot section of brake line out without dropping the tank, cutting the line, or ruining a fitting. Today was a good day.” I sent that text to a friend of mine the other day. In a past life he was a wrench at a Cadillac dealer, so I think he sort of...
Quick tip: how to use an old phone to check vehicle lights by yourself
I picked up a habit many of you probably have: I had a “Lights Buddy” (patent pending) in the shop. This was usually someone who worked nearby who you could notify when pulling in a car. Said Lights Buddy would walk to the vehicle door as I exited the man door, open...