You don’t want to sell every job. Trust me.
When NOT selling helps business
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Five things to know when working on HID headlights
While working on some high-intensity discharge (HID) headlights this week, I realized that soon many younger techs are likely to be inexperienced with these lighting systems—and it’s not their fault. In the transition years between halogen lighting and the LED era,...
What’s the best way to move tools about the shop?
I was recently off my feet due to some unplanned surgery. Normally I go stalking around the garage like the proverbial bull in the china shop, but not lately—my ankle was a mess. Have you ever had an injury or illness serious enough to impact the way you make a buck?...
How to service spark plugs the professional way
The spark plug has a tough job to do, and it has to do it under extreme conditions. The terminal (top) end of the spark plug is connected to a high voltage supply source, the ignition coil. As current flows from the coil, a voltage potential builds between the center...
PSA: Make sure your Loctite isn’t fake!
Loctite’s threadlocking compounds are used by automotive professionals everywhere to secure critical fasteners. Unfortunately, Loctite’s popularity has resulted in a wave of counterfeit products that can look remarkably like the real deal. Everything from the...
What sealed chassis parts can teach us about shifting customer habits and technology’s march forward
When I got to Dorman, I wasn’t bowled over by our chassis parts for one reason: for the most part, they are sealed. We do have a line of severe-service chassis parts (Premium RD™), but the bulk of our passenger-car offerings feature polymer bearings and the grease...