Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
The One Tool That Knows More Than Any Tech (VIDEO)
A factory service manual gives you every spec, procedure, and diagram—stop guessing, start fixing smart.
How Does Regenerative Braking Affect Brake Wear?
Regenerative systems slow the vehicle electrically, but the reduced use of friction brakes creates new maintenance challenges.
Air Conditioning Service Fundamentals – ASE Practice Question (VIDEO)
A/C systems are evolving with new designs and refrigerants, making accurate diagnosis and repair more important than ever.
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Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Ford Door Latch Cable Repair Tips and Tricks: 926-111
Supplemental information to make your first rodeo a little easier.
It’s All About the Process
To reach a successful diagnostic conclusion, you have to follow the right diagnostic path.
Rookie Tip: LOF? Leave the Dipstick Sticking Out and the Oil Cap on the Hood Latch
A bent dipstick and a broken oil cap are lucky indeed!
Dealing with “System Lean” DTCs
“System lean” diagnostic trouble codes are among the top 10 codes faced by techs.
Back Away from the Wrenches
“Drive it ‘til the wheels fall off” isn’t the safest decision. So when does it end?
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SHOP STUFF
Auto care news and advice you can use.
The Most Neglected Part of the Cooling System
Customers don’t realize it needs attention. Sadly, many mechanics don’t, either.
Side Business
Don’t leave alternative vehicles on the sidelines.
Power and Ground Testing on an Electrical Circuit
The first steps you should perform when something electrical doesn’t work right.
ADAS Repairs: Why Calibration Is A Must
As ADAS becomes standard on modern vehicles, post-repair calibrations are a critical safety and legal requirement for every shop.
Sergio Pininfarina: Sculpting Speed and Beauty in Metal (Part 2)
Tracking Pininfarina’s career from the beginning to 1987.
VIDEOS
Use the Little Radiator—and Have Customers Do the Same
Cars have a backup cooling system—use it when the situation demands!
PSA: The Right (and Wrong) Ways to Handle Iridium Spark Plugs
New techs and DIYers should know that not all spark plugs are created, or treated, equally.
Tool Review: Permatex 25240 Thread Locker
Can there be one threadlocker color to rule them all?