Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
Alignment and Inner Tie Rod Play – ASE Practice Question (VIDEO)
A vehicle with MacPherson strut suspension is in for tires and an alignment. The technician finds play in the left inner tie rod end. What should the customer be told?
Put the Second Floor to Work
Real estate is an investment—make yours start earnin’.
The One Tool That Knows More Than Any Tech (VIDEO)
A factory service manual gives you every spec, procedure, and diagram—stop guessing, start fixing smart.
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Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Forgotten Classics: The 1990-1993 Chevrolet 454 SS Muscle Truck
The 454 SS combines the time capsule looks of the GM GMT400 platform with an entertaining drive that harkens back to the muscle car heyday.
Try Doing It the Wrong Way
When it comes to threaded items, wrong is right. Or is it left?
Modern Power Window Switches: Smarter than You’d Think
Window buttons and toggles are going the way of the dodo. That’s by design.
It’s All About the Process
To reach a successful diagnostic conclusion, you have to follow the right diagnostic path.
Rookie Tip: LOF? Leave the Dipstick Sticking Out and the Oil Cap on the Hood Latch
A bent dipstick and a broken oil cap are lucky indeed!
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SHOP STUFF
Auto care news and advice you can use.
Diesel and DEF – ASE Practice Question (VIDEO)
Technician A says an empty DEF tank can cause a no-start condition. Technician B says DEF quality should be checked when SCR faults are present. Who is correct?
Back Away from the Wrenches
“Drive it ‘til the wheels fall off” isn’t the safest decision. So when does it end?
The Misunderstood Ford 6.0
Is the Ford 6.0-liter PowerStroke really worthy of its nickname, the “Sick-O?”
Side Business
Don’t leave alternative vehicles on the sidelines.
Power and Ground Testing on an Electrical Circuit
The first steps you should perform when something electrical doesn’t work right.
VIDEOS
What’s the Deal with DIP Switches? Aren’t They Just … Switches?
They may look simple, but these little toggles can enable powerful electronic versatility.
Why Your Shop Should Be Using Loaded Knuckles to Save Time and Money
Loaded knuckles streamline wheel bearing and suspension repairs to help shops boost efficiency and profitability.
Use the Little Radiator—and Have Customers Do the Same
Cars have a backup cooling system—use it when the situation demands!