This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
I’ll gladly pay an independent shop more for a rush repair, and I’m not alone
Their emergency shouldn’t be yours unless they pay a premium to fix it.
Dash warning lights: feature or bug?
At what point does an icon completely fail to provide critical information to a motorist?
PSA: Check that cabin air filter
The cabin air filter is arguably the most overlooked filter on the car.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Time-Saving Tip for Bleeding Stubborn Brakes (VIDEO)
Some brake jobs can turn into headaches when small air bubbles get trapped within the caliper itself. To resolve the problem, you could pump the brakes over and over, or you could try this handy suggestion to free the air bubble and move on with the brake bleed process.
October Automotive Horoscopes
You probably didn’t think you needed to mix fixing automobiles with reading astrological signs. We did. You’re welcome.
Car Talk’s Ray Magliozzi calls on lawmakers to pass right to repair law
Co-founder of the famous car show writes Washington Post opinion piece calling for Congress to act.
Book review: “Car: A Drama of the American Workplace”
Mary Walton’s 1997 look behind the scenes of the Ford Taurus shows the human side of car production.
Fire the parts cannon! Is shotgun diag ever acceptable? (VIDEO)
Nick and Lemmy discuss the pros and cons of throwing parts at a problem.
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Watch This Video On Dry Sump Oil Systems
Find out how they differ from wet sump oil systems.
Trailer bearings: a hidden moneymaker for auto repair shops
Why not capitalize on easy, predictable service that’s almost never a rush job?
Do self-service garages have a place in the auto care industry? This growing business thinks so.
Stew’s Garage near Tacoma, Washington, offers DIYers access to lifts, tools and expertise, and it’s building a following.
What it’s like being a new tech in 2022 (VIDEO)
“I am ready to face any challenges that might be foolish enough to face me.”
It’s time to stop salting the roads
Aiming for bare pavement may prevent some accidents, but at tremendous costs to taxpayers, mechanics, and the environment.
VIDEOS
The cheapest tool you can buy to turn more hours in a dead bay
Four reasons to buy a ½” breaker bar adapter.
The right way to apply PTFE tape (VIDEO)
PTFE tape is essential for threaded connections that need a good seal.
A cheap bore scope is your best friend for prepurchase inspections
Saving time and labor while giving PPI customers a clear picture.