Why you should use standard operating procedures for customer communications.
Description
Anyone who’s turned wrenches knows at least one “spray ‘n’ pray” technician. Just keep throwing parts at the car until the Check Engine light goes off, right? But where does good intuition meet good guessing? What do you do when a flowchart suggests replacement of multiple parts? Is it OK to bypass labor in favor of parts if the parts cost less than a proper diag? Lem and Nick analyze all of the above in this video.
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