Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
read more
Thanks!
You’re all signed up. Keep an eye on your inbox for a welcome email. If you’re new to Shop Press, you can also check out some of our latest articles below.
No bead seating tank? No problem!
There’s two ways to use tire mounting compound.
What are rear fog lights, and when should you use them?
Get up to speed on a safety feature not often seen in the United States.
“Hot Rod Magazine: 75 Years” book review
The celebration of a magazine that was, for some, where their love of working on cars began.
Shop Profile: DeLorean Midwest
A Midwest mecca that offers services, sales, parts, and restorations—but only for DeLoreans.
Watch this video on the four stages of grief for mechanics
A Facebook reel that applies a psychological model to wrenching.
The first step I now take in vehicle diagnostics
I’m a slow learner. Don’t be like me.
PSA: Stop throwing away brake rotor screws
They’re real important for two separate reasons.
What tools do you keep in your road box for car repair? (VIDEO)
Do you have a toolbox ready to go for repairs on the road? What do you keep in it?
Best of Shop Press 2024
Let’s recap the best of this year!
Fronting & facing and staging orders: the fast track to the wholesale parts counter
Putting up freight and pulling orders is more than busywork. It’s tuition.
Watch how magnetizer/demagnetizer tools work in this excellent video
Demagnetizers demystified.
Tool review: Klein 3255 bull pin
You can’t beat it. Well, actually, you can.
What does horsepower really mean? (VIDEO)
The essential unit of automotive power has an unexpected history.
Sketching Skodas
Stevan Ivanov strives to give a little-known brand its rightful place in automotive history.
Turbocharger repair and replacement: What you need to know (VIDEO)
Not so long ago, forced induction was mostly limited to high-performance sports cars and diesel trucks. Join Lemmy and Nick for a deep dive into modern forced induction systems and the parts that keep them running.
Better ops with SOPs
Why you should use standard operating procedures for customer communications.
Cars that make you think of something specific
Chances are you’re going to have a Pavlovian response when seeing one of these vehicles.
Photo gallery: Auto repair (and a few motorcyclists) in Indianapolis, Indiana
Shop Press photographer Mike Apice recently visited Indiana, exploring the local scene and a few repair shops. Here’s a bit of what he saw behind his lens.
Using voltage to locate electrical faults
Understanding how voltage is used in an electrical circuit can help your troubleshooting.
How do you handle billing shop supplies?
You ARE accounting for them, right?