Why you should use standard operating procedures for customer communications.
![Better ops with SOPs](/wp-content/uploads/2024/11/shop-ops-hero-1080x675.jpg)
The following four vehicles (which certainly are varied) all came to me for repair and I did not identify the root of their problems immediately. And that’s because I was staying stuck in my ways and not adapting to changing vehicles. Let’s examine.
That’s four very disparate vehicles, no? But all of the problems listed had the same root cause: the battery was not up to snuff.
So now, when I have a diag to approach, I check the battery first. Some of you probably do this as well. Those who do not? Maybe give it a whirl. The following video explains it pretty succinctly:
Solid advice here. Those momentary voltage dips can cause all sorts of havoc, and the worst part is that havoc often looks very different than the problems we expect to see from a bad battery, like the traditional dim lights or sluggish starting.
Succeed where I have failed. Test the battery. Save some time.
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