This is not surprising if you’ve ever been hungry, thirsty, watching your phone die and anxious about work while waiting for your vehicle to get fixed. Having some pretzels and coffee and being able to carry on with your normal workday turns a negative experience into a fairly pleasant one. After all, people go to cafes to basically do the same thing; in this case you’re multi-tasking by getting your vehicle serviced at the same time!
Despite this not being rocket surgery, J.D. Power says that only 15 percent of independent service centers offer all these amenities. Only 7 percent give customers a place to plug in their computer!
If you’re in this majority that don’t have these basic, modern features, stop what you’re doing, run to Costco, grab a Keurig and chips, and tell your local electrician you’ll give his Transit a tune-up in exchange for putting in some extra outlets. Some free Wi-Fi and decent chairs couldn’t hurt either while you’re at it. Your waiters will thank you.