Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
What’s the Deal with DIP Switches? Aren’t They Just … Switches?
They may look simple, but these little toggles can enable powerful electronic versatility.
Why Your Shop Should Be Using Loaded Knuckles to Save Time and Money
Loaded knuckles streamline wheel bearing and suspension repairs to help shops boost efficiency and profitability.
Use the Little Radiator—and Have Customers Do the Same
Cars have a backup cooling system—use it when the situation demands!
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Cat DTC Diagnosis (P0420) – ASE Practice Question (VIDEO)
Technician A says other codes should be diagnosed before replacing the converter for a P0420 code. Technician B says an upstream exhaust leak can trigger the code. Who is correct?
Sergio Pininfarina: Sculpting Speed and Beauty in Metal (Part 1)
Tracking Pininfarina’s career from the beginning to 1987.
Best of Shop Press 2025
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Lash is Cash
A tappy valve is a happy valve!
Clean It or Crack It
Why clearing bolt holes of contaminants matters.
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SHOP STUFF
Auto care news and advice you can use.
Politics Ain’t Politic
If you have to have them in the shop, endeavor to make politics polite.
What Happens When You Don’t Drain Your Air Compressor? (You Don’t Want to Find Out.)
The shop maintenance task you can’t afford to forget.
The History of the “This Car Climbed Mt. Washington” Bumper Sticker
These ubiquitous stickers have a longer history than most people may think.
Chrome Overload: GM’s “Mistake of ’58”
What happens when chrome goes too far?
Hand in Glove: EV and Hybrid Service Safety
Glove testing is important; don’t skip it.
VIDEOS
Power and Ground Testing on an Electrical Circuit
The first steps you should perform when something electrical doesn’t work right.
ADAS Repairs: Why Calibration Is A Must
As ADAS becomes standard on modern vehicles, post-repair calibrations are a critical safety and legal requirement for every shop.
Sergio Pininfarina: Sculpting Speed and Beauty in Metal (Part 2)
Tracking Pininfarina’s career from the beginning to 1987.