Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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HOT OFF THE PRESS
Don’t Get Hung Up on Hanging Calipers
A household trick to save time — and brake hoses.
Tire Damage Assessment – ASE Practice Question (VIDEO)
Assessing tire damage in order to make a repair decision, which technician is correct with the right repair?
Mastering the Numbers – Part 2
Using your shop’s Cost of Doing Business (CODB) as a baseline for labor rates.
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SHOP STUFF
Auto care news and advice you can use.
Don’t Forget to Season the Automobiles, Mechanics!
Salt isn’t so good, but for many vehicles, a little pepper goes a long way.
P0420/P0430—The #1 DTC in the Country
And the most misdiagnosed.
Troubleshooting Fuel Trim–ASE Practice Questions (VIDEO)
Technician A and Technician B are discussing ways to use fuel trim as a troubleshooting aid. Technician A says that fuel trims that are correcting for a lean condition at high RPM and load conditions indicates a problem in fuel delivery. Technician B says that this condition is caused by a vacuum leak.
Add or Delete These Simple Parts to Help Customers Save Money
Use it or lose it. Looking for an easy way to win over your customers that they’ll enjoy every time they drive? Look at their vehicles from a hypermiler’s perspective.
Are You Properly Checking Hub Bearings For Wear? (VIDEO)
Pete Meier explains how a dial indicator is necessary for a true wear check.
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SHOP STUFF
Auto care news and advice you can use.
Cabin Filters – ASE Practice Question (VIDEO)
Technician A says cabin air filters protect occupants from 200+ contaminants, while Technician B says they protect the evaporator core from blower motor particles.
Misfire Cause–ASE Practice Questions (VIDEO)
Technician A is diagnosing a misfire. He states that a misfire is caused by a fault in the ignition system and that new plugs and coils will repair the problem. Technician B says that a misfire is detected when the ECM detects a variation in crankshaft speed.
A History of the U.S. Presidential State Car (Part 2)
The commander-in-chief’s road transportation, from LBJ’s Lincoln Continental to “The Beast.”
Why Wheel Fastener Torque Matters More Than You Think (VIDEO)
If you’re still using torque sticks and impact power to install lug nuts and lug bolts, it’s time to reconsider.
A History of the U.S. Presidential State Car (Part 1)
The commander-in-chief’s road transportation, from Pierce-Arrow cars to the Kennedy Lincoln Continental.
VIDEOS
Testing Battery State of Charge – ASE Practice Question (VIDEO)
Technicians discuss battery testing, one says open circuit voltage of less than 10.5 volts indicates a bad battery, while the other says that a reading of 12.5 volts indicates an 80% state of charge. Who is correct?
PSA: Be Safe With Carburetor Cleaner, Too
Is carb cleaner actually more dangerous than brake cleaner?
The Real Meanings Behind OBD-II Diagnostic Trouble Codes (VIDEO)
By breaking down the structures used to create DTCs, you can learn how to “decode” beyond the simple descriptions presented by a scanner.