Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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HOT OFF THE PRESS
Is It Ever Safe to Reuse Torque-to-Yield (TTY) Fasteners? (VIDEO)
Pete Meier explains why these single-use bolts should always be replaced for safety and proper function.
Do You Survey Your Customers, and How?
Customer satisfaction surveys should be clear, concise, and targeted.
Interpreting Compression Tests–ASE Practice Questions (VIDEO)
Technician A completed a compression test, noting high readings suggest an exhaust restriction, while Technician B says the test checks volumetric efficiency.
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SHOP STUFF
Auto care news and advice you can use.
What’s Torque-to-Angle All About?
It’s like torquing a bolt, but with an extra twist.
P0420/P0430—The #1 DTC in the Country
And the most misdiagnosed.
Troubleshooting Fuel Trim–ASE Practice Questions (VIDEO)
Technician A and Technician B are discussing ways to use fuel trim as a troubleshooting aid. Technician A says that fuel trims that are correcting for a lean condition at high RPM and load conditions indicates a problem in fuel delivery. Technician B says that this condition is caused by a vacuum leak.
Add or Delete These Simple Parts to Help Customers Save Money
Use it or lose it. Looking for an easy way to win over your customers that they’ll enjoy every time they drive? Look at their vehicles from a hypermiler’s perspective.
Are You Properly Checking Hub Bearings For Wear? (VIDEO)
Pete Meier explains how a dial indicator is necessary for a true wear check.
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Recovering A/C Refrigerant-ASE Practice Question (VIDEO)
Technician A is preparing to recover the refrigerant from a customer’s vehicle. What are the steps he should take when performing this service?
Misfire Cause–ASE Practice Questions (VIDEO)
Technician A is diagnosing a misfire. He states that a misfire is caused by a fault in the ignition system and that new plugs and coils will repair the problem. Technician B says that a misfire is detected when the ECM detects a variation in crankshaft speed.
A History of the U.S. Presidential State Car (Part 2)
The commander-in-chief’s road transportation, from LBJ’s Lincoln Continental to “The Beast.”
Why Wheel Fastener Torque Matters More Than You Think (VIDEO)
If you’re still using torque sticks and impact power to install lug nuts and lug bolts, it’s time to reconsider.
A History of the U.S. Presidential State Car (Part 1)
The commander-in-chief’s road transportation, from Pierce-Arrow cars to the Kennedy Lincoln Continental.
VIDEOS
Efficiency is the Name of the Game
Four proven ways to run a tighter ship at your shop.
Misfire Cause–ASE Practice Questions (VIDEO)
Technician A is diagnosing a misfire. He states that a misfire is caused by a fault in the ignition system and that new plugs and coils will repair the problem. Technician B says that a misfire is detected when the ECM detects a variation in crankshaft speed.
A History of the U.S. Presidential State Car (Part 2)
The commander-in-chief’s road transportation, from LBJ’s Lincoln Continental to “The Beast.”