A customer states the brake pedal falls slightly when the brakes are applied while starting the engine. Which technician response is correct?
Brake booster valve – ASE practice questions (VIDEO)
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HOT OFF THE PRESS
ASE test prep requires more than sample questions (VIDEO)
Do you have a study guide to prepare for your ASE exams? Which parts of that study guide do you use the most? Dorman Training Center instructor Pete Meier explains.
The TPMS tool that pays for itself
Why wouldn’t your shop purchase a few of these?
Tapping V6 – ASE practice questions (VIDEO)
Two technicians are examining a tapping sound coming from a V6 engine. See who has the correct response about what’s causing the noise.
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SHOP STUFF
Auto care news and advice you can use.
P0420/P0430—The #1 DTC in the Country
And the most misdiagnosed.
What sealed chassis parts can teach us about shifting customer habits and technology’s march forward
The “best” parts for the job are highly dependent on the environment in which they operate.
TECHNICIAN CHALLENGE: Can you identify these dash lights? (VIDEO)
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
I’ll gladly pay an independent shop more for a rush repair, and I’m not alone
Their emergency shouldn’t be yours unless they pay a premium to fix it.
Dash warning lights: feature or bug?
At what point does an icon completely fail to provide critical information to a motorist?
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Misfire Cause–ASE Practice Questions (VIDEO)
Technician A is diagnosing a misfire. He states that a misfire is caused by a fault in the ignition system and that new plugs and coils will repair the problem. Technician B says that a misfire is detected when the ECM detects a variation in crankshaft speed.
Why sidewall styling is both worthless and wonderful for drivers and tire shops
The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.
Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Exhaust tips: three ways to fine-tune your method
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.
Four not-so-obvious ways grease can come in handy
Lubricant? More like lubri-can. A very cheap staple of most shops, I’ve learned to use it in a few unconventional ways.
VIDEOS
How do you inspect a serpentine belt for wear?
Inspection of a belt goes beyond the old standbys of checking for cracks and fraying.
Brake rotor thickness variation – ASE practice questions (VIDEO)
On a car with disc brakes, what is the most likely symptom of a vehicle with rotors that measured out-of-spec for thickness variation when measured at several places on the rotor surface?
The importance of testing engine coolant (VIDEO)
Peter Meier discusses the importance of testing coolant and how mechanics can use simple strip testers to keep cooling systems safe.