Skillful interrogation is a wonderful way to make your professional life easier. Here are a few suggestions on where to start.
Ten (sort of serious) questions every service writer should ask
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HOT OFF THE PRESS
The best way to help customers find your auto repair shop
If your customers can’t easily find your location, hours, or contact information, you’ll clearly struggle to earn their business. Here is a tip to help.
TECHNICIAN CHALLENGE: Can you identify these dash lights? PART 2 (VIDEO)
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
How to service spark plugs the professional way
Spark plugs have a tough enough job to do—don’t make it any harder by servicing them improperly!
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Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Beyond the basics: best tools for auto repair DIYers and technicians (VIDEO)
The right tools will expand your capabilities and help you to tackle more advanced jobs, but it’s not always easy to know where to start.
January Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
It’s totally fine to run your fuel tank down to empty
Stop telling your customers otherwise—modern fuel systems don’t care.
LOF PSA: Don’t forget the lube job
Engine oil is a lubricant, but that’s not what the task’s title is referencing.
Best of Shop Press 2022
Our favorite and most popular articles and videos from the first year of ShopPress.com.
Want to contribute an article to Shop Press?
Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Another specialty punch
There are many types of punches. There’s a reason for that.
Which road maintenance fleet has the best snowplow names?
Colorado, Michigan, Minnesota, Ohio, Vermont, even Arizona, and many other state and city government fleets have held naming contests for their winter service vehicles. But who has the best?
December Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
An open letter to automotive customers about Christmas gifts (and tipping)
You don’t need to do anything—but if you do, there are only a few things worth doing.
What’s the weirdest thing you’ve ever seen in a vehicle?
Every tech has a story. What’s yours?
VIDEOS
Why sidewall styling is both worthless and wonderful for drivers and tire shops
The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.
Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Exhaust tips: three ways to fine-tune your method
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.