This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
Do you mind working on customer vehicles equipped with dash cams?
As dashboard cameras become more common, repair professionals should know how to deal with them.
The story of the very first reverse gear in an American car
Reverse is an innovation that’s easy to take for granted—but it was a revolutionary addition to the automobile.
How to get a little more (temporary) performance out of your air impact gun
“Rebuild in a can” is not the right way to fix the tool, but it will get you by until you can repair it correctly.
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Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Colin Chapman: The Philosopher of Motion (Part 1)
This British engineer changed racing forever by making cars lighter, not more powerful.
“Horizon Chase Turbo” is probably my favorite racing game of the last 30 years (VIDEO)
There’s still a place for arcade racing games, even in today’s world of hyper-realistic simulation racing games
January Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
It’s totally fine to run your fuel tank down to empty
Stop telling your customers otherwise—modern fuel systems don’t care.
LOF PSA: Don’t forget the lube job
Engine oil is a lubricant, but that’s not what the task’s title is referencing.
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Are you a wrench and a writer? A counterperson and a communicator? A service writer and a scribe? Get paid to share your experience and expertise with thousands of Shop Press readers.
SHOP STUFF
Auto care news and advice you can use.
Testing Battery State of Charge – ASE Practice Question (VIDEO)
Technicians discuss battery testing, one says open circuit voltage of less than 10.5 volts indicates a bad battery, while the other says that a reading of 12.5 volts indicates an 80% state of charge. Who is correct?
What to check when you’re checking out a car (VIDEO)
How do you suss out problems on a car that’s come to you for service?
Which road maintenance fleet has the best snowplow names?
Colorado, Michigan, Minnesota, Ohio, Vermont, even Arizona, and many other state and city government fleets have held naming contests for their winter service vehicles. But who has the best?
December Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
An open letter to automotive customers about Christmas gifts (and tipping)
You don’t need to do anything—but if you do, there are only a few things worth doing.
VIDEOS
Maine voters approve ballot measure requiring automakers to share diagnostic system access
With 84% approval, it’s the latest electoral show of support for providing owners and independent garages with more ability to repair motor vehicles.
Thread repair for mechanics: an incomplete guide to essential products and procedures
Proper tooling and techniques are critical to repairing threads—and if you’re a mechanic, neither are marketed well to you.
The one part of the car you’ll never install for a customer
DIFM customers just won’t purchase this common underhood part.