You don’t want to sell every job. Trust me.
When NOT selling helps business
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Report: cars are the worst products for protecting user privacy
A scathing new analysis from the Mozilla Foundation says every single car brand failed its standards for security and respecting user privacy.
Preventative maintenance is great, but are you performing preventative repairs?
Repairing future failure points before they fail is a lucrative way to save your customers money, just like maintenance does.
A/C bypass pulleys: a history lesson on a part you can’t get from a dealer
Accessory belt drive evolution can provide some clues for the most efficient way to get a customer back on the road.
The pros (and more than a few cons) of chrome
Although I love the look of chrome on cars, there are very good reasons why it’s not used much anymore.
PSA: Make sure your Loctite isn’t fake!
Copycat Loctite is more common than you’d think. Learn how to check for counterfeit products.
What sealed chassis parts can teach us about shifting customer habits and technology’s march forward
The “best” parts for the job are highly dependent on the environment in which they operate.
TECHNICIAN CHALLENGE: Can you identify these dash lights? (VIDEO)
Think you know your dash lights? Shop Press contributors Keith, Miriam, Chris, and Greaser try their best to identify all kinds of lights, symbols, and indicators.
I’ll gladly pay an independent shop more for a rush repair, and I’m not alone
Their emergency shouldn’t be yours unless they pay a premium to fix it.
Dash warning lights: feature or bug?
At what point does an icon completely fail to provide critical information to a motorist?
PSA: Check that cabin air filter
The cabin air filter is arguably the most overlooked filter on the car.
Why sidewall styling is both worthless and wonderful for drivers and tire shops
The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.
Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier
A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.
Exhaust tips: three ways to fine-tune your method
Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.
Four not-so-obvious ways grease can come in handy
Lubricant? More like lubri-can. A very cheap staple of most shops, I’ve learned to use it in a few unconventional ways.
Two A/C checks you don’t wanna skip
Failing to perform these two vital service steps could cost time and money—or worse.
Five tips for servicing cartridge-style oil filters
Any of these mistakes can lead to an unwanted oil leak or worse—a blown engine.
How to install a brake cable slack eliminator (VIDEO)
If your parking brake is weak or not working at all, a stretched cable is usually the issue.
The seven words you never want to hear from a customer (and how to avoid them)
It’s your job to tell customers about warning signs and bad repairs.
Flip spare tires to make life easier for owners and techs (VIDEO)
From the factory with the spare’s valve stem pointing up, but you can flip it over and reinstall for easy checks and refills.
Three lessons from “Traffic: why we drive the way we do (and what it says about us)”
A textbook yields a few pearls of wisdom for those in the automotive biz.