Why you should use standard operating procedures for customer communications.
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The hardest job in an automotive shop might just be that of the service writer. Taking heat from the boss, the techs, and the customers isn’t easy. That the role is for dynamic individuals becomes apparent quickly when considering the tasks that make up the job. Watch as Nick, Chris, and Lem talk through their own experiences selling service in this week’s Shop Press video.
Do you have a toolbox ready to go for repairs on the road? What do you keep in it?
Not so long ago, forced induction was mostly limited to high-performance sports cars and diesel trucks. Join Lemmy and Nick for a deep dive into modern forced induction systems and the parts that keep them running.
Learn how stop drilling can help to prevent cracks from propagating with a little know-how and a drill.
Coiled wire is a smart idea for adding service loops or mechanical strain relief on automotive electrical jobs or other projects.
It isn't the "registration and insurance card box," after all.
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