Don’t try to (needlessly) upsell me.
Don’t try to (needlessly) upsell me.
The fellas who taught me to write service were arguably some of the best I’ve seen do the job. They had all sorts of tricks up their sleeves, like the boomerang business cards you’ve read about before. Today, I’d like to share another tip my friend Sam gave me. It...
Japanese Domestic Market (JDM) cars during their heyday in the 1990s were the unattainable treasure, not for North American consumption, only accessible in video games. They were tantalizingly close but not truly attainable. Turns out all it takes is patience: 25...
For those of us wrenching here in Uncle Sam’s country, we prepare for the arrival of spring by “springing forward” an hour with our clocks. (And maybe even helping a few customers fix the time on their dashboards.) But there’s another seasonal change going on behind...
Ferdinand Porsche is one of the earliest designers featured in our “Automotive Paragons” series, and few figures loom as large over the modern automotive world. His career began at the dawn of motoring itself, when horseless carriages were still experimental...
Today’s piece starts with a one-question quiz that’s not a trick question: in your shop, what is your best diagnostic tool? It’s not a meter or a scan tool or a stethoscope, though those all are handy items to have nearby. It’s your technician. And as much as leaving...
When your work involves automotive electronics, you’re bound to encounter DIP switches at some point. Experienced techs will know that DIP switches enable multiple configurations for a single electronic component. In simpler terms, different switch combinations make...
It’s midday on a Friday, and an older-model Subaru rolls into the bay in need of new wheel bearings. In the past, this would have meant a few hours with the shop press, possibly a torch, and maybe some choice words to get the job done. But it doesn’t have to be that...
Disclaimer: If a car is overheating and it is possible to safely exit the road and stop the car, that should always be the first course of action to avoid the risk of fire. The solution described in this article should only be used where that is not possible. If a car...
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