Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Read more from Jonathan Roth
Best of Shop Press 2024
Let’s recap the best of this year!
Cars that make you think of something specific
Chances are you’re going to have a Pavlovian response when seeing one of these vehicles.
Automotive terms that differ in other English-speaking countries
Are they C-clamps or G-clamps?
Virgil Exner: The creator of Chrysler’s “forward look”
Exner was responsible for the look of cool cars of the late 1950’s, not just at Chrysler, but at other automakers as well.
The Shop Press Automotive Paragon series: a recap
Let’s review some of the icons and oddballs we’ve featured here so far.
Book review: “Pump and Circumstance”
A walk (or drive) through the history of gas and service stations.
Stainless doesn’t mean stain-proof; just ask Tesla Cybertruck owners
Spoiler alert: be careful running it through the car wash.
EVs go through tires quicker: here’s what that means for your shop.
A few things to bear in mind considering the increased wear on tires.
Watch this video on the invention of the Ford V-8 engine
Ford made a V-8 engine affordable to the mass market consumer for the first time.
Snap-on to expand Tennessee manufacturing plant
Company makes $44 million investment to expand plant.
The story of the very first reverse gear in an American car
Reverse is an innovation that’s easy to take for granted—but it was a revolutionary addition to the automobile.
Are automakers starting to rethink OTA microtransactions?
Microtransactions spark unexpected microaggressions.