Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Top 5 mechanical oddities on RHD vehicles, and how to deal with them if one rolls into your shop
Working in a shop means working on many different vehicles, each of which have their own quirks. However, right-hand drive (RHD) vehicles have their own specific mechanical oddities that are distinct from LHD vehicles. The next time a RHD car or truck rolls into your...
Ten (sort of serious) questions every service writer should ask
At its core, writing service is information synthesis—collect, sort, simplify, regurgitate, repeat. Obtaining the raw information from techs and customers alike relies on prompts, usually in the form of a question. The correct question asked at the correct time pays...
The one part of the car you’ll never install for a customer
The title is a bit clickbait-y, but I won’t drag this out. Let me tell you about a part you’ll never get a repair customer to buy willingly: the hood strut. Photo: Mike Apice. How many times have you been working on something, and the hood comes down and clonks ya...
More ways to use oil pan alignment pins around the shop! (VIDEO)
More ways to use oil pan alignment pins around the shop! (VIDEO) Description These handy tools can are useful for all kinds of alignment tasks involving covers, pans, and gaskets. Related Videos More ways to use oil pan alignment pins around the shop! (VIDEO) by Shop...
The best way to help customers find your auto repair shop
The best way to help customers find your auto repair shop Description If your customers can’t easily find your location, hours, or contact information, you’ll clearly struggle to earn their business. That’s why creating and updating your Google Business account is...