Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Do I Need a Tune-up?
If you’re like me, you might cringe a little. More often than not, they’re hoping this magical procedure will fix some mysterious issue with their car. But let’s break it down: what is a tune-up, anyway? Most dictionaries describe a tune-up as “a general adjustment to...
Should You Lubricate Spark Plugs Before Installing Them? (VIDEO)
Should You Lubricate Spark Plugs Before Installing Them? (VIDEO) Description Do you lubricate the threads on spark plugs before installing them? Should you? Pete Meier explains the finer points of spark plug lube application for best results and OE service procedure...
PSA: Be Safe With Brake Cleaner
If you work in a shop (and if you’re reading this, chances are you do), you are undoubtedly familiar with brake cleaner. And, if you know the scent of brake cleaner, you probably know that using it is not great for your health if it comes in contact with your skin,...
When a Voltmeter Isn’t Enough (Video)
When a Voltmeter Isn’t Enough (Video) Description With the variety of electronically controlled systems on a modern automobile, the days when a test light or simple voltmeter was enough to diagnose problems are long gone. Using a digital storage oscilloscope (DSO) can...
P0420/P0430—The #1 DTC in the Country
DTCs (Diagnostic Trouble Codes) P0420 and P0430 are generic industry codes and part of the OBD-II standards. The descriptor labels the code(s) “Catalytic Converter Efficiency Below Threshold – Bank 1 (or 2)”. And the number one part sold to repair this problem is a...