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A low-tech favor you can perform for every customer (and yourself)

In the modern age, it’s plenty easy to pull a vehicle’s service history; even the smallest shops have implemented shop management software. Paper tracking has become less and less important as time has marched on. Similarly, customers are less and less likely to keep...

ASE test prep requires more than sample questions (VIDEO)

Description Do you have a study guide to prepare for your ASE exams? Which parts of that study guide do you use the most? Dorman Training Center instructor Pete Meier explains why you need to look at more than the sample question section in the back of the...

The TPMS tool that pays for itself

If you’re a regular Shop Press reader, you’ve met Chris before. (He’s hilariously identified some dash lights and also is better at identifying auto parts by feel than anyone else I know.) I’ve worked here for a while, but his tenure bests mine. The other day we were...

Tapping V6 – ASE practice questions (VIDEO)

Description Two technicians are examining a tapping sound coming from a V6 engine. Technician A says the noise could be caused by a bent pushrod. Technician B says the noise could be caused by escaping exhaust gas. Who is correct?More ASE Practice Questions

Buy once, cry once: Auto parts that are worth the extra cost (VIDEO)

Description We’ve all heard the expression “buy once, cry once,” and for some auto parts, those are words of wisdom. For others, the extra costs are unnecessary, and economical parts can be used instead. It’s up to you to explain the differences to your customers....

The best explanation of a differential is from 1937

The first time I saw this video, I was hooked because I’m natively a bike guy and it starts off with motorcycle stunt riding. But the guys horsing around on those ol’ Harley VLs actually are the producer’s interesting and educational way to visually demonstrate why a...

Rust exhaust hole – ASE practice questions (VIDEO)

Description Which of the following is the most critical result of a rust hole in an exhaust system? A) Escaping exhaust gas B) Failed inspection C) Excessive noise D) High cost of repairMore ASE Practice Questions

5 unconventional brake job tips

5 unconventional brake job tips

We’ve all read articles on brake jobs and are familiar with the standard tips. Check the rotor thickness and runout. Pay attention to pad wear patterns. Don’t add fluid to the system when pads are worn. Blah, blah, blah. Here’s another list of tips that’s slightly...
Quick tip for greasing clogged fittings

Quick tip for greasing clogged fittings

I’m showing my age a bit, but when I write a car up for a LOF job, while I’m undercar I’m sniffing around looking for spots to hit with my grease gun. Many newer cars have nothing at all, but an older truck? There might be a dozen. Older tractors and motorcycles,...
Which type of salvage yard do you prefer?

Which type of salvage yard do you prefer?

In the world of salvage auto parts, most yards fall into one of two camps: you-pull-it and full-serve. You-pull-it yards are just what they sound like: bring your tools; you’ll be removing the parts you need. Full-serve is just the opposite; you call up and either...
VIDEO: The fastest way to remove a wiper arm

VIDEO: The fastest way to remove a wiper arm

VIDEO: The fastest way to remove a wiper arm Description We’ve all gotten stuck using a pry bar, the smallest two-jaw puller in the toolbox, or a block of wood and a mallet to free a wiper arm, but there’s an easier way—a Dorman Wiper Arm Tool. Watch as...
Serviceability Hall Of Shame: captive chassis mounts

Serviceability Hall Of Shame: captive chassis mounts

In today’s SHOS, I’d like to discuss captive chassis bolts. You’ll find these holding things like subframes and control arms to unibody chassis, and probably in some other spots, too. In this article, I’m showing the way Dodge chose to mount the first-gen Dakota cabs...