Customer satisfaction surveys should be clear, concise, and targeted.
Do You Survey Your Customers, and How?
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Transfer cases: how to talk to your customers
The transfer case is an essential part of the part-time four-wheel drive system found on many traditional vehicles like SUVs and pickup trucks. The customers you help at your service counter may well rely on vehicles with 4WD daily and understand the systems well. But...
Easy trick to transfer gear oil with a simple length of hose (VIDEO)
Easy trick to transfer gear oil with a simple length of hose (VIDEO) Description A fluid transfer pump is the cleanest and easiest way to fill a differential, transmission or transfer case with its necessary fluid. When you don’t have access to a pump, there’s another...
Bitten by a misfire
There are hundreds of great automotive technical schools around the country and they teach all the book lessons you need to know to start in this business. But nothing teaches better than real world experience. I consider myself a pretty good tech today and I got that...
Pulse width modulation and automotive lighting
I recently was talking to someone about how complex modern systems have gotten, and realized my unwilling conversational victim wasn’t sure why things had gotten so complex and if that was a good thing or not. “Even the lights are difficult!” the exasperated fella...
Another specialty punch
Disclaimer: I purchased these tools at full retail price at my own expense, with no compensation to write about the items. If you read Shop Press regularly, you may be thinking, man, those guys really love punches. You wouldn’t be wrong. We’ve written about big huge...