Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
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The Smarter Way to Apply Heat Shrink to an Electrical Connection (VIDEO)
The Smarter Way to Apply Heat Shrink to an Electrical Connection (VIDEO) Description Need to make a secure electrical connection or repair with heat shrink tubing on the outside? A dab of dielectric grease in the right place can improve your connection’s protection....
Electrical Connectors Can Be Confusing, But There’s an Easy Fix (VIDEO)
Electrical Connectors Can Be Confusing, But There’s an Easy Fix (VIDEO) Description Don’t waste time with jumbled electrical connectors under the hood. Dorman Training Center instructor Pete Meier explains two tricks for keeping track of all those connections...
Why are Muffin Tins in the Shop? (VIDEO)
Why are Muffin Tins in the Shop? (VIDEO) Description Keeping track of small parts during a job can be tricky, but there’s a cheap and effective way to solve that problem. Old muffin tins are perfect for storing and labeling auto parts. (Just don’t mix up your “shop”...
Start Fasteners by Hand Before Using Power Tools (VIDEO)
Start Fasteners by Hand Before Using Power Tools (VIDEO) Description Cordless power tools are stronger and more common than ever, and they help to speed up all kinds of automotive work. But cross-threading or stripping a fastener can bring progress to a halt in an...
Take a Step Back to Take a Step Forward (VIDEO)
Take a Step Back to Take a Step Forward (VIDEO) Description Ever get up to your elbows in a diagnostic problem, only to wind up right where you started an hour later? It may be time to take a step back to get fresh perspective. That way, you can reevaluate the problem...