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Schedule more work by improving the life of the waiters

Everyone else knows a “waiter” as someone who brings you a burger. You and I, however, know a waiter to be a customer stranded in your customer lounge. Making waiting less painful can increase the likelihood folks schedule service. That seems pretty basic to me, but...

What’s in your toolbox?

Tools help ya earn your bread, which is why most automotive technicians have more than a passing interest in them. What brands do you buy? What do you buy, and what do you expect the boss to provide? Do you run a tab on the tool truck? Two Dormanites hash some of...

October Automotive Horoscopes

Aries: You will be where you are supposed to be, even if you aren't there now. When you’re undercar, rely upon intuition—and don’t forget the importance of timing. Keep the faith, because your goal is closer than you thought. Avoid Leo. This service writer is bound to...

Book Review: “Car: A Drama of the American Workplace”

We’ve all taken a step back from a vehicle, groaned, and asked why-oh-why did they do it like this. Car: A Drama of the American Workplace helps answer that question. Mary Walton, the author, was embedded within Ford with what appears to me to have been excellent...

Fire the parts cannon! Is shotgun diag ever acceptable? (VIDEO)

Description Anyone who's turned wrenches knows at least one "spray 'n' pray" technician. Just keep throwing parts at the car until the Check Engine light goes off, right? But where does good intuition meet good guessing? What do you do when a flowchart suggests...

Detroit geology: all about Fordite, an automotive gemstone

Detroit geology: all about Fordite, an automotive gemstone

Ever heard of Fordite? Fordite, often called Detroit agate or motor agate, isn’t a rock at all. In fact, it has nothing at all to do with geology—but it’s not very different than a sedimentary rock. Unlike sedimentary formations, Fordite is not composed of layers of...
Can ICE vehicles be outlawed?

Can ICE vehicles be outlawed?

Since I was small, one of the things I’ve found marvelous about cars in America is the concept that old cars are always allowed. By this, I mean that once a car rolls off the assembly line in the USA, its owner can use it to traverse the roads of the nation and...
You don’t need a moonroof, either.

You don’t need a moonroof, either.

Drew Magary recently said I don’t need a sunroof. OK, Magary, I’ll take your bait. You’re right, but you’re also totally wrong, buck-o. I’ll explain how in just a moment. The premise of the article is correct: you definitely do not want a...
Are daytime running lights really a bad idea?

Are daytime running lights really a bad idea?

I’ve kind of had it with headlights. I mean, headlights are grand. Heck, I need them more than ever; I’m no spring chicken. Driving at night has become harder for me as my vision has deteriorated. However, other drivers operating their headlights incorrectly or...