Why you should use standard operating procedures for customer communications.
Better ops with SOPs
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Hacker plays “Doom” on farm tractor to raise awareness of right to repair
For those who are unaware, hacking technology to run the legendary ‘90s first-person shooter video game “Doom” has been a trend for a while now. Since technology has advanced so much in the last three decades, the size of the original 1993 “Doom” is so small in...
Nine notable “cars” that aren’t cars
Recently, I’ve been seeing a lot of Polaris Slingshots on the road. OK, not a ton of them, but I do take notice of them when I see them. Usually it makes me think, “What is the deal with those things? Are they cars or not?” When I looked into it, I discovered there...
Mechanics React: More horrors hidden behind “customer states” (VIDEO)
Mechanics React: More horrors hidden behind “customer states” (VIDEO) Description In this episode of Mechanics React, Nick and Lem see some vehicles with pretty major problems and give their expert mechanical opinions completely free of charge—and their diags are...
Mechanics React: There are a few missing symptoms on these ROs (VIDEO)
Mechanics React: There are a few missing symptoms on these ROs (VIDEO) Description Nick and Lem are at it again. They took a peek at some pretty wild repair scenarios this time around the block, and a theme seemed to emerge: customer obfuscation of symptoms. See some...
Gas vs. diesel (VIDEO)
Gas vs. diesel (VIDEO) Description Is there an ideal fuel for an ICE these days? Use case is everything, of course. Nick and Lem sat down to give some thoughts on the go-juice each prefers to burn, and while they might not agree on everything, neither of them seems...