Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
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Shop Profile: Hansville Repair
It’s a small village, but Hansville, Washington makes a grand first impression. As Hansville Road crests a hill and descends into town, a breathtaking panorama unfolds—Puget Sound, Whidbey Island, and distant Mount Baker stretched across the windshield like a...
Shop Profile: Locked N Loaded 4×4
I’ve owned two Jeeps–the 1973 Super Jeep CJ-5 featured in a previous Shop Press article, and a 2010 Wrangler Sahara. The reliability and my enjoyment of the former wasn’t “super” in any way despite American Motors’ best efforts at model name puffery, and the latter...
Shop Profile: Top Auto Center
Like a clueless lumberjack who couldn’t see the forest for the trees, it took me longer than it should have to figure out the secret to Top Auto Center’s success. It was hiding in plain sight and sound in the overflowing lot of cars and trucks awaiting service, sale...
Shop Profile: DeLorean Midwest
As a Gen Xer, I have a soft spot for the “Back to the Future” movies and, of course, the DMC DeLorean used in those movies. Then I learned of DeLorean Midwest, a shop based outside Chicago that specializes in—you guessed it—DeLoreans. Watch this video profile of...
Photo gallery: Auto repair (and a few motorcyclists) in Indianapolis, Indiana
Shop Press Staff Photographer Mike Apice recently visited Franklin, Indiana and the surrounding area. Once the focus of a Life magazine article depicting the idyllic “Smalltown, USA,” Franklin is as photogenic now as it was then. Here’s a look around...