Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
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PSA: Hood, Trunk, and Rear Hatch Lift Supports Need Inspection, Too
The story goes that ol’ Isaac Newton took a knock to the head from a falling apple, leading to some bright ideas about gravity. While working on a vehicle, I recently bumped my dome and got a good idea, too, but this one’s for techs instead of physicists. So what...
The smarter way to check electrical connection contacts (VIDEO)
The smarter way to check electrical connection contacts (VIDEO) Description When it’s time to check electrical connections, don’t risk damaged components and unreliable test results with improvised equipment. Learn how properly sized test tools can take...
Real Vampire Bites? Technicians, Watch Out!
While investigating an intermittent headlight this week, I caught a glimpse of something that raised my hackles and had me reaching for my flashlight in a hurry. Lurking in the dark, behind the headlight housing, was that … a vampire tap? With a skinny black wire...
Electrical Trouble? Always Start with the Battery (VIDEO)
Electrical Trouble? Always Start with the Battery (VIDEO) Description Dorman Training Center instructor Pete Meier explains why any electrical diagnostic job should begin with a battery check. Don’t make a rookie mistake! Related Videos Electrical Trouble? Always...
The Smarter Way to Apply Heat Shrink to an Electrical Connection (VIDEO)
The Smarter Way to Apply Heat Shrink to an Electrical Connection (VIDEO) Description Need to make a secure electrical connection or repair with heat shrink tubing on the outside? A dab of dielectric grease in the right place can improve your connection’s protection....