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When NOT selling helps business

When I was a wee sprat in my first automotive job selling service, I was beleaguered by a tech in the shop who wrote thorough, lengthy estimates. He would occasionally blow up at me for not selling enough, going so far once as to accuse me of not even trying to sell...

Brake drum – ASE practice questions (VIDEO)

Description When checking a brake drum during service, all the following should be checked EXCEPT: A) Diameter B) Out-of-roundness C) Minimum thickness D) Taper wearMore ASE Practice Questions

How to choose a memory saver tool for cars and trucks

As vehicle electronics become increasingly complex, the humble memory saver tool has gone from a convenience to an absolute necessity for maintaining power to vehicle systems while the battery is disconnected. Memory saver tools have changed over the years, too, and...

Virgil Exner: The creator of Chrysler’s “forward look”

I’m a sucker for the sleek, smooth, and aggressive look of late 1950’s automobiles. As such, I owe a debt of gratitude to one man: Virgil Exner. In the 50’s, Exner was the head of styling at Chrysler, and he spearheaded the “Forward Look” of their cars, a look that...

Noisy disc brakes – ASE practice questions (VIDEO)

How to test for blown fuses in a car or truck | Fast and easy methodDescription All of the following could cause noisy disc brake operation EXCEPT: A) Glazed pads B) Grease contamination on the pads C) Broken anti-rattle clipsD) Foreign matter embedded into the pad...

The most important fluid in the car and how to test it.

The most important fluid in the car and how to test it.

Of all the fluids a vehicle needs, the brake fluid is arguably the most important. Inspecting your customers’ brake fluid is vital to the continued safe operation of the braking system. It’s a service you should perform not only when you’re servicing the brakes but as...
Smarter, not harder: relative compression testing

Smarter, not harder: relative compression testing

Pete Meier, one of our Dorman Training Center instructors, is a pretty smart cat. Since the day I’ve met him, he’s made it clear that the lab scope is one of his favorite tools and that not using one is a mistake. Now I’ve put a lot of miles on my DVOM over the years,...