You don’t want to sell every job. Trust me.
When NOT selling helps business
read more
Don’t let your scanner go unprotected
This article is a quick reminder to buy (and use!) a surge protector on your (or your shop’s) scan tool(s). The modern vehicle scanner has WiFi, a screen, and touch input. It is, for all intents and purposes, a computer, and it doesn’t like “dirty” power. Protect it...
Give your customers extra grease
I’ve mentioned the easy business you can score by offering to perform trailer service for customers that pull. When doing a job not long ago, someone asked me why I was adding lubricant to the dust caps. It’s a fair question. When getting into bearings, I know I’m...
This tungsten scraper is my new favorite tool.
Disclaimer: I purchased this tool at full retail price at my own expense, with no compensation to write about the item. I was watching a video the other day of Eric O. at South Main Auto replacing a manifold on a Pentastar. We have a little experience with that here...
Diagnostics case study: don’t overcomplicate things
A vehicle recently came to me that made me feel pretty terrible. The customer was not happy, and I know for a fact the shop lost money on the job, so presumably they were unhappy, too. The vehicle—and scenario—seemed ripe for a quick story, because there were so many...
How to get a little more (temporary) performance out of your air impact gun
I would like to start this article off by mentioning that yes, I know air impacts are slowly going out of style—which is exactly why you might want to keep this tip in the back of your head. Parts availability can be a challenge for some old impact wrenches, and even...