Maybe there’s a reason “upsell” has become a dirty word—and it might be your fault.
Service Writing Tip: Justify Your Recommendations
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Today Greaser joins Nick as they discuss rebuilding, repairing, and replacing parts and which items they select for each job.
Nick manages the Dorman Proving grounds and has owned his own performance shop. Andy is bringing a new perspective to the table today as a diehard DIYer, and those backgrounds converge nicely in their conversation about pickin’ parts.
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