Shop Press - Auto Repair News & Ideas

Do You Survey Your Customers, and How?

Customer satisfaction surveys should be clear, concise, and targeted.

HOT OFF THE PRESS

Square drive: make or buy before you need ‘em

Female metric square drive plugs were new to me. They might be to you, too.

Customer states truck was vandalized… Do you know what happened here? (VIDEO)

Each line item confirms it—cheating doesn’t pay.

Watch this video on the invention of the Ford V-8 engine

Ford made a V-8 engine affordable to the mass market consumer for the first time.

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SHOP STUFF

Auto care news and advice you can use.

Top tips for car and truck fleet maintenance: what repair shops need to know (VIDEO)

Ready to grow your shop’s business with fleet maintenance, service and repairs?

Why sidewall styling is both worthless and wonderful for drivers and tire shops

The appearance of off-road prowess while maintaining on-road comfort is what motorists want. Tire salesmen, take advantage.

Surprise: having snacks and phone chargers in your repair shop’s waiting room makes customers happier

A recent J.D. Power study found that a few simple amenities in your service center’s lobby go a long way toward making your customers want to come back, but few businesses have them.

Exhaust tips: three ways to fine-tune your method

Exhaust work is straightforward and (I think) easy to understand. Here are some pointers for service techs to avoid comebacks when hanging pipe.

Four not-so-obvious ways grease can come in handy

Lubricant? More like lubri-can. A very cheap staple of most shops, I’ve learned to use it in a few unconventional ways.

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