This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
The worst cars are the best classrooms
They don’t build ‘em like they used to, and that’s a shame.
What are the sockets and wrenches you can do without?
There are definitely useless sizes. Or are there?
The surreal appeal of steel wheels
Why does a set of steelies on the right vehicle hold such allure?
SHOP STUFF
Auto care news and advice you can use.
Using a spaghetti trick to keep zip ties organized (VIDEO)
Chefs know a helpful hack to keep spaghetti from falling out of an opened bag, and the same idea happens to work perfectly for zip ties. Give it a try next time you have a pack of zip ties that doesn’t have a resealable closure.
Pre-purchase inspections: The easiest way to put additional money in your till?
Checking out vehicles for sale is a revenue builder that boosts customer confidence
Rats increasingly causing more car repairs, says New York Times
Causes include more New Yorkers buying cars, pandemic habit changes, and maybe soy-based wiring?
Is that catalytic converter actually bad? (VIDEO)
Diagnosing a catalytic converter isn’t always the most straightforward process. Here are some tips from Nick and Lemmy at Dorman on what to watch out for.
5 surprising facts from the 2023 Auto Care Association Factbook
Convenience is king for independent shops, EV owners love dealerships, car materials are changing, and more.
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Buy once, cry once: Don’t cheap out on these auto repair tools (VIDEO)
Auto repair pros probably know the expression “buy once, cry once,” and for some tools, techs should buy the best they can afford.
RIP iPod, the best way to listen to music in your car, maybe ever
Apple recently announced they are fully discontinuing the iPod, a product that is possibly the greatest way to listen to music in your car, ever.
VIDEO: (Spoiler within) Crimp or solder?
An unfair and unbalanced review of different ways to make electrical connections.
Where do you leave your hitch?
In the receiver? In the bed? On a shelf?
5 unconventional brake job tips
Tip #1: stop calling it a “brake job.”
VIDEOS
Beverly Hills auto body shop launched a jewelry business using scrap metal from luxury cars
CRASH Jewelry uses real fenders, doors and hoods from high-end vehicles to make cuffs, earrings, necklaces and more.
Your customers are using their HVAC systems wrong
It’s up to you to tell them why.
Should a customer bring parts?
How does your shop weigh the risk and reward of customer-supplied parts?