This seemingly-impolite question can defuse tense situations in the shop or auto parts store.
The aggressive question you can ask that instantly calms a customer down
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HOT OFF THE PRESS
Why you should add a spring hook to your toolbox
It’s the perfect tool for some jobs.
March Automotive Horoscopes
We read the astrological signs and predicted your automotive future.
TECHNICIAN CHALLENGE: The Mystery Box
The Proving Grounds crew is back again for a new grudge match in the garage called The Mystery Box.
SHOP STUFF
Auto care news and advice you can use.
Noisy disc brakes – ASE practice questions (VIDEO)
What causes brake noise?
Mechanics React: Dorman techs react to customer car care issues (VIDEO)
Watch the Dorman mechanics watch videos. It’s better than it sounds, we promise.
What’s the next big powerplant fad?
Fashion moves faster than block design, but trends still exist. What’s the next one?
Ew, gross: are there cars you won’t service?
Every mechanic has a story about a vehicle that was too nasty to work on. What’s your limit?
How long should a car last?
Do rising car prices portend rising service life?
ABOUT SHOP PRESS
Shop Press is the news and idea hub for everything related to working on cars and trucks, focusing on repair, technology, and wrenching lifestyle. With interesting stories from around the world, features on creative people and solutions, and all kinds of other stuff that’ll make you use your mind and your hands.
SHOP STUFF
Auto care news and advice you can use.
Battery date codes are painfully unstandardized and you’re better off without them
Don’t waste your time with codebreaking. Just grab a paint pen.
Photo Gallery: Tate Automotive in Cross Plains, Tennessee
Our photographer Mike Apice was recently visiting a Dorman facility in Portland, Tennessee, when he stopped in to a small repair shop in nearby Cross Plans. Here’s a look inside.
A sheep at the wheel: what I learned at the Ford ST SUV Experience
My new Explorer ST goes like a scalded dog. Ford’s Performance Driving School taught me how to avoid getting bitten.
13 of the craziest motor sports you can find on YouTube
Let’s watch the most creative and crazy sports involving four (and two) wheels on YouTube.
Serviceability Hall Of Shame: captive chassis mounts
When released from captivity, these things will give ya a case of the spins.
VIDEOS
Miata Spotter’s Guide (VIDEO)
Learn to ID Miatas generation by generation like a pro (and from a pro!)
Texas nonprofit helps low-income vehicle owners afford auto repairs
Autocare Haven uses donations and volunteers to subsidize service for vets, seniors, single parents and others.
A day in the life of a service writer (VIDEO)
A Shop Press ode to the unsung heroes taking calls, keys, and credit cards.